Spedizione

1. Overview

This Shipping Policy explains how STYLI processes, ships, and delivers orders placed on www.styli.online
By placing an order, you agree to the terms outlined below.

Our goal is to ensure fast, secure, and transparent delivery to all customers worldwide.

2. Shipping Origin

All orders are processed and shipped from our international fulfillment center located in China.
We work with trusted international express carriers such as DHL Express, YunExpress, Cainiao, 4PX, or their local partners to ensure fast and reliable delivery.

3. Processing Time

  • Orders are typically processed within 1 to 2 business days (excluding weekends and holidays).

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

  • Some orders may be shipped in multiple packages depending on item availability.

4. Estimated Delivery Times (Express Shipping)

Delivery times may vary depending on destination, time of year, and shipping method.
Estimated delivery times from the date of shipment are:

  • France & European Union: 3–5 business days*

  • North America (USA & Canada): 2–6 business days*

  • Rest of the World: 5–7 business days*

*These are estimated delivery times and may be affected by local conditions, peak seasons, or customs procedures.

5. Shipping Costs

Shipping fees are automatically calculated at checkout based on weight, dimensions, destination, and selected shipping method.

  • Standard International Shipping: may be free above a minimum order amount.

  • Express Priority Shipping: available at checkout for an additional fee.

6. Order Tracking

Once your order is shipped, you will receive a tracking number and a link to monitor your shipment.
Please note that tracking information may take up to 48 hours to become active.

7. Customs Duties and Taxes

All orders are shipped from China.
Depending on your country of residence, customs duties, import taxes, or fees may apply.
These fees are the responsibility of the customer and are not included in the product price or shipping fees.

STYLI has no control over these fees or customs delays. We recommend checking with your local customs office before placing an order.

8. Delays or Issues

If your order is delayed:

  1. Check the tracking status.

  2. Check your mailbox or local delivery office.

  3. Ensure your shipping address was entered correctly.

If your order is not delivered within the estimated timeframe, contact  sirauaeofficial@gmail.com.
We will open an investigation with the carrier and update you within 48 business hours.

9. Incorrect or Incomplete Addresses

Please ensure your shipping address is accurate and complete.
STYLI is not responsible for delays or lost shipments due to incorrect or incomplete addresses.
Returned packages due to address errors may incur reshipping costs, which will be charged to the customer.

10. Lost or Stolen Packages

Once a package is marked “delivered” by the carrier, STYLI cannot be held responsible for loss or theft.
If your package is missing despite a “delivered” status:

  • Contact the carrier to open a formal claim.

  • Notify our customer service with the claim reference.

We will assist you to the extent possible, but final resolution depends on the carrier.

11. Policy Updates

STYLI reserves the right to update this Shipping Policy at any time.
Changes will take effect immediately upon posting on our website, with a revised “Last Updated” date.

12. Contact Information

For any questions regarding shipping, please contact:

STYLI – Shipping Department
42 Rue de Grillaud
📧 sirauaeofficial@gmail.com
🌐 www.styli.online